退款政策

KWAN SAILING Refund Policy

KWAN SAILING is committed to providing each of our customers with a high-quality shopping experience. We understand that sometimes a product may not fully meet your expectations, which is why we have developed a detailed refund policy to ensure a more confident and secure purchase process. However, certain products have special return policies, so please carefully read the following refund terms.

Final Sale Items

Please note that all products are considered final sale and are not eligible for returns or exchanges. We encourage you to carefully review your product choice before making a purchase. If you have any questions during the buying process, feel free to contact our customer service team, and we will be happy to assist you.

Refund Process for Quality Issues

If you receive a product with a quality issue, we will process a refund. The detailed process is as follows:

• Submit an Issue Report
  If you find a quality issue with the product, please contact us within 48 hours of receiving the item. Provide clear photos or videos showing the quality issue and briefly describe the problem.
• Customer Service Review
  Our customer service team will review your return request and verify the authenticity of the issue. Once approved, we will arrange a full or partial refund.
• Refund Method
  Refunds will be processed through your original payment method, usually within 15 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

Non-Refundable Items

The following items are non-refundable:

• Items marked as final sale (unless there is a quality issue with the product)

• Customized or personalized products

• Used or damaged items

Refund Description

Refunds are limited to the cost of the product itself, unless the product was damaged or had a quality issue during shipping.

Contact Customer Service

If you have any questions regarding the refund process or need further assistance, please contact our customer service team at shopify@kwan-sailing.com. We will reply as soon as we receive your email and assist you in resolving the issue.

Thank you for your understanding and support.